Sign Up:  1-855-41-POWER
Service:  1-877-997-9995

Frequently Asked Questions

It is our mission to supply you with electricity in an easy and transparent process. We have compiled a list of questions along with our responses. Simply click on the question to reveal the answer.

About Electric Choice

Q:  What is Electric Choice and what is its purpose?

A:  Electric Choice is a term used to describe the situation where consumers have the option to select who provides their electric generation supply. In competitive or restructured markets, the traditional monopoly structure for supplying electricity to retail consumers is opened to choice and competing suppliers. This happens via a legislative or regulatory initiative and is addressed at the state level. Electric Choice is still in its early stages, yet customers are already realizing its benefits - more competitive energy prices, improved customer service, and technological and product innovations have been spurred by retail competition.

Q:  If I pursue Electric Choice and select a new supplier, what changes?

A:  Choice allows you to pursue pricing options and plans for the generation supply portion of your energy bill that may be lower than what your utility is currently offering. If you choose a new supplier, your bill will reflect this change and your energy supply portion of your bill will show a line item with your new electricity supplier and price.

Q:  What stays the same if I choose a new supplier?

A: You will continue to receive reliable electric service. Electrical service components such as wires and transformers will remain where they are. Physical modifications are not required because electricity is delivered through the same transmission and distribution system owned and operated by your utility. Your local utility will continue to be responsible for delivering electricity to your home, and costs associated with those delivery services will continue to be charged by your local utility at your current rates.

You will also still receive one bill from your utility. Your bill will appear the same as it has in the past. Your utility will continue to service all equipment—such as your meter—and wires, as well as respond to any power outages.

Q:  How can you offer a lower price than my utility?

A:  As a competitive supplier of electricity, Constellation Energy can provide pricing options that more closely reflect the current market.

About Choosing a New Electric Supplier

Q:  Before choosing a new supplier what factors should I consider?

A:  We suggest that you look at your current bill to see how much you are spending on electric generation supply, learn what your savings could be and do not hesitate to ask questions.

Q:  What steps do I need to take to choose a new supplier?
A:  The process is easy:
  1. Have your utility account information ready
  2. Review our available plans
  3. Carefully read the terms and conditions for your selected plan
  4. Fill out the simple online form to complete the process Click Here to sign up today

Q:  Are there any fees incurred if I choose a new supplier like Constellation Energy?

A:  You will not be charged an enrollment or start-up fee from Constellation Energy for entering into an agreement, and will not be charged a termination fee for terminating the agreement at the end of the applicable contract term.

Our pricing does not include any applicable taxes or local distribution company fees or charges, which aside from the sales and use tax we charge you, will be charged by your local utility in the service territory where you reside.

Q:  Do I have to notify my utility of this change?

A:  No. Once you have signed up for one of our pricing plans, we will take care of contacting your current utility on your behalf. You will receive a notice from your utility confirming your selection of Constellation as your electric power supplier.

Q:  Will my local utility treat me differently if I buy power from an alternate energy provider?

A:  No. Your utility is bound by law to provide equal service to all of its customers regardless of your provider of electricity supply.

About The Sign Up Process

Q:  What is a kilowatt-hour (kWh)?

A:   A kilowatt-hour is the standard unit of measurement for electricity. Specifically, a kilowatt-hour is the unit of energy that is expended in one hour by one kilowatt of power. The total number of kilowatt-hours charged to your bill is determined by your electricity use.

Q:  If I currently owe my utility for charges due on budget billing, do I need to settle those before signing up?

A:   You do not have to settle your budget billing before choosing Constellation Energy as your new supplier but you should be aware that we are not currently able to offer budget billing on supplier charges. You may continue to utilize budget billing with your utility for your electricity distribution charges and related taxes and fees.

Q:  What is a residential rate class?

A:  According to the U.S. Energy Information Administration (EIA), your electric utility uses rate classes to categorize customers into classes of service, used to determine rates for electric service. For more specific information, read this info regarding the criteria that utilities nationwide use to individually categorize customers.

Q:  How do I know if the residential rate class that I am in is eligible for your service?

A:   While we are able to serve your residential account irrespective of your rate class, our savings estimates are typically based on Residential Service (RS) rate class only. Savings may be lower for other rate classes. You can find your rate class and any special provisions on your bill.

Q:  Will you look at my credit rating or a recent credit rating before confirming my enrollment as a new Constellation Energy customer?

A:  No. But we reserve the right to determine if your credit standing is satisfactory for originating or continuing electric generation service under this Contract. Consistent with applicable law, Constellation uses uniform income, deposit and credit requirements in determining whether to offer service to our customers.

About Our Refer-a-Friend Program

Q: I previously enrolled and referred my family members and friends. Can I get a referral credit?

A: As of today, you can receive credit for any future referrals you make using your unique referral code. Any past referrals unfortunately cannot be tracked or honored. All of our current customers should have received an email from us with both the unique referral number and referral link. If you have not received your unique referral number and referral link from us, please contact our customer care team by phone at 1-877-997-9995 (8 AM-8PM EST) or email home@constellation.com.

Q: If I already signed up for your residential electric generation services, what do I need to do to Refer-a-Friend?

A: All of our current customers should have received an email from us with both the unique referral number and referral link. Here's how it works:

  • First you receive your unique referral number and your unique referral link from us.
  • Send either your unique referral number or referral link to your circle of family members or friends who also live in one of the areas we serve.
  • Kindly remind your family members or friends to have your unique code handy when signing up or to simply sign up by clicking on your unique link.
  • After your family member or friend successfully enrolls with us, you and your family member or friend will each receive a $25 Constellation Visa® Prepaid Card. Please allow 8-10 weeks after your friend or family member receives his or her first bill as a Constellation customer for delivery of your Visa® Prepaid Card
  • Let the rewards add up! You can earn up to $575 in rewards from us (when combined with all of our promotions) within a calendar year!

If you have not received your unique referral number and referral link from us, please contact our customer care team by phone at 1-877-997-9995 (8 AM-8PM EST) or email home@constellation.com.

Q: How much can I earn for referring my friends and family?

A: You can receive $25 for every family member or friend residing in the areas we serve that you refer and successfully enrolls for residential electric generation service with us.

The maximum reward that you may earn through our referral program and other promotions is $575, within each calendar year.

Q: How do I get my unique referral number or referral link?

A: All of our current customers should have received an email from us with both the unique referral number and referral link. New customers will receive both the unique referral number and referral link during the final step of the sign up process as well as in a confirmation email from us so you can receive rewards each time a friend or family member successfully enrolls with us.

Q: If I just enrolled and lost my referral link, how can I replace it with a new one?

A: Please contact us, we can help:

  • By Phone: 1-877-997-9995 (8 AM-8PM EST)
  • By Email: home@constellation.com
Q: If I was referred by a friend, but forgot to enter their referral code, can you make sure we get credited?

A: Definitely, you have 7 days to enter your friend or family member's unique referral code in order to receive credit. Please contact our customer care team by phone at 1-877-997-9995 (8 AM-8PM EST) or email home@constellation.com.

Q: If I refer more than one family member or friend will you send me another Constellation Visa® Prepaid Card or will the amount be added to my card?

A: For now, you will receive a new Constellation Visa® Prepaid Card from us in the amount of $25 for every family member or friend that successfully enrolls with us. If this changes in the future, we will be sure to let our current customers know.

Q: Where can I use my Constellation Visa® Prepaid Card?

A: The Constellation Visa® Prepaid Card is a prepaid card that can be used everywhere Visa debit cards are accepted, including retail stores and online merchants. Use the Constellation Visa® Prepaid Card to buy what you want, when you want.

Q: How do I use my Constellation Visa® Prepaid Card to purchase items when I'm checking out at a register?

A: Using your Constellation Visa® Prepaid Card for a purchase is similar to using a credit card. At the time of purchase, give the card to the cashier and ask to sign the purchase receipt. If asked, swipe the card through the keypad and push the "credit" button then sign the receipt. Note: Do not push "debit" or your purchase will be declined. Each time you use your card, the purchase amount is automatically deducted from your card balance.

Q: What else should I know about using my Constellation Visa® Prepaid Card?

A: Since the Constellation Visa® Prepaid Card is a prepaid card the spending limit on each card is limited to the amount of money placed on the card. We recommend that you know your balance before you shop, as not all merchants can determine your balance for you.

Q: When will I receive my Constellation Visa® Prepaid Card?

A: Please allow 8-10 weeks for delivery of your Visa® Prepaid Card after your referred friend or family member receives his/her first bill as a Constellation customer. To check the status of your card or to report lost or stolen cards, please call 1-800-522-7458 or email help@citiprepaid.com.

About Us

Q:  Who is Constellation Energy?

A:  Constellation, an Exelon company, is a leading competitive supplier of power, natural gas and energy products and services for homes and businesses across the United States and Canada. Constellation provides integrated energy solutions that help customers buy, manage and use energy, from electricity and natural gas procurement to renewable generation and conservation.

More than 90,000 commercial, industrial, public sector and institutional customers, including two-thirds of the Fortune 100, have selected us to help strategically manage energy. We provide nearly 1 million residential customers with electricity and natural gas plans that can provide price protection, savings and environmental opportunities.

Q:  Where does Constellation Energy offer electric and natural gas service?

A:  We serve competitive energy (including electricity and natural gas) supply to customers across 46 states, as well as Washington, D.C. and Canada. Our customer-focused approach is hallmark of Exelon Energy and Constellation’s retail energy supply and services brands consisting of Constellation Energy, Constellation Electric, Constellation NewEnergy, Constellation NewEnergy – Gas, StarTex Power, ONEOK Energy Marketing, and BGE Home.

Q:  What is Constellation Electric?

A:  Constellation Electric, provided by BGE Home, offers a suite of electricity supply options to residential customers in select areas of Maryland. For more information, click here.

Q:  Where can I learn more about Constellation Energy?

A:  Our team includes some of the most experienced and talented people in the industry. Visit our Energy4Home Blog to learn tips, recommended solutions, and coverage of regional and national energy news that may affect you.

Q:  Do you offer residential natural gas service?

A:  Yes, through our affiliate Constellation NewEnergy Gas Division, we offer residential gas service in Ohio. Our affiliate, BGE HOME, also offers natural gas service to customers in select areas of Maryland. For more information, go here. We plan to offer residential natural gas service in other areas in the near future.

Q:  Do you have any green or renewable electricity plans?

A:  We are not offering green or renewable electricity plans to residential customers in New Jersey at this time. But we do offer a wide array of sustainable products to commercial and industrial customers in the United States. For more information about green and renewable energy for your business, contact 866-237-7693.

Q:  Do you offer other products or services (i.e. energy audits, consulting services, demand response, etc.) in addition to electricity?

A:  Our residential electricity offers do not include other products or services at this time. But we offer environmentally responsible energy choices for businesses, including electricity products that support wind power. View our Renewable Energy Products

Customer Care

Q:  I pay my utility bill online. Can I continue to do that if I choose Constellation Energy as my supplier?

A:  If you have signed up for online billing with your utility, then you should be able to continue to pay your utility bill online.

Q:  How often will my meter be read?

A:  It depends on the utility servicing your area. For more details, please contact your utility

Q:  Do you have a budget billing plan available? If so, how do I enroll?

A:  No, budget billing of our charges is not available at this time. However, your utility will continue to offer budget billing for the charges that continue to be assessed by them, such as distribution charges and related taxes and fees.

Q:  How do I contact Constellation Energy's customer service to discuss billing or other non-utility issues?

A:  If you have a concern or question, call us at 1-877-997-9995 or email us at home@constellation.com

Q:  Will you look at my credit report or a recent credit rating before confirming my enrollment as a new Constellation Energy customer?

A:  No. But we reserve the right to determine if your credit standing is satisfactory for originating or continuing electric generation service under this Contract. Consistent with applicable law, Constellation uses uniform income, deposit and credit requirements in determining whether to offer service to our customers.

Q:  What if I own or plan to install net metering?

A:  If you currently own or plan to install solar, wind, or other eligible renewable electrical generating facilities in order to supply all or part of your electricity usage and such generating facility is or will be net metered by the utility you must notify us in order for us to determine your eligibility and to properly enroll or continue to serve you.

Q:  Do you offer Time of Day pricing?

A:  Our savings analysis applies to the RS residential rate class only, which means that we do not offer a Time of Day or Use pricing plan at this time.


If you have a question that wasn't answered here, please feel free to call us at 1-877-997-9995, or email us at home@constellation.com


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